Selecting the right order management solution, or designing the right combination of features and functions across solutions to meet the various needs across your fulfillment channels, can be a complex exercise requiring breadth of familiarity with business rules that often is not available outside of the higher levels of the organization. Whether focusing on B2B requirements like available to promise inventories and reservations or B2C challenges like efficient order sourcing and returns, SCT helps our clients navigate tricky sales cycles and trade-offs to design and achieve the best fit solution.
Stakeholder Alignment & Program Charters
Interviews with key stakeholders are combined with SCT-led education on the current Order Management technology landscape with a focus on your critical business needs and opportunities. Aligning on key objectives for the project through a high-level review, or a detailed Opportunity Assessment will allow SCT to build consensus and shared vision across the organization for OMS project objectives to ensure alignment during the requirements definition and vendor selection.
Integrated System Architecture & Analytics Design
As SCT lays out a broad view of the provider landscape, it is often necessary to shortlist those providers that are more likely to participate in the proposed architecture. This may include large CRM or WMS vendors, smaller niche providers, or custom development and automation providers. Vendor identification and interviews, built upon a foundation of clear requirements, allow our clients to hear the stories and prioritize activities in a way that will provide the needed insight to develop scope for the evaluation and program planning exercises. The output is a longer term vision to a holistic architecture that establishes a foundational alignment for roadmap development and vendor selection purposes.
Requirements Definition
Detailed process walk-throughs through each area of the business and user persona allows SCT to align current state capabilities to best practices, identifying the list of critical capabilities needed from an order management solution as well as additional capabilities and considerations. The output is a prioritized list of requirements to be used in an RFI/RFP, along with any near term improvements that can be achieved prior to a more formal project.
Critical Differentiators
SCT’s elevation of critical requirements and differentiators across functional requirements and provider approach can be leveraged in weighted scorecards as an effective tool to socialize priorities across different stakeholder entities within the organization and to ensure that priorities are aligned when selecting a vendor and solution.
