To develop a supply chain operating model, SCT engages our clients to fully understand the business strategy and customer needs, then analyze current data and identify market trends and industry challenges. Next, we design the future-state model, outlining specific processes, required technology and third party services, and the necessary organizational structure and skills. Finally, we plan the implementation, including creating a business case based on sound ROI projections and realistic project staffing and scheduling, setting up key performance indicators (KPIs), ensuring cross-functional buy-in, and managing change to align with the new model’s goals.
Our Approach
We begin by engaging key stakeholders through interviews and collaborative working sessions. These are paired with education on operational best practices and industry trends to define clear program objectives. This alignment ensures a shared vision for project deliverables and a well-scoped roadmap toward the future-state operating model. Further, we perform due diligence in analyzing customer needs to understand the specific requirements and expectations of different customer segments to tailor the supply chain for optimal service and profitability. The overall objective here is to align the supply chain operating model with the company’s overall strategic goals, competitive advantages, and desired commercial outcomes.
Building on that vision, we assess current system architecture to identify opportunities for improved visibility, integration, and shared insights. This includes:
- Outlining the necessary business processes and identify the required operational capabilities, such as demand sensing, supply response, and logistics networks.
- Identifying technology needs to be addressed and a listing of potential providers to do so.
- Identify and assess potential risks and vulnerabilities within the supply chain to build a more resilient operation.
This analysis informs high-level effort estimates and reveals synergies across potential investment areas.
To support the future state, we define onboarding and workforce development plans aligned with transformation goals—highlighting career paths and focusing training efforts on the most critical skills.
With roadmap priorities established, we identify technology and services partners to enable execution. This includes defining sourcing strategies, evaluating vendor fit, and establishing governance models for strategic partnerships.
We conclude with a clear, actionable transformation plan. Each initiative is prioritized and sequenced, supported by business justification and concise messaging to build organizational buy-in and mobilize teams toward execution.
