In today’s dynamic, customer-driven marketplace, the ability to fulfill orders with speed, accuracy, and visibility is no longer optional—it’s a competitive necessity. Companies that lack a modern Order Management System (OMS) face inefficiencies, limited scalability, and diminished customer satisfaction, all of which directly impact profitability.
Our advisors provide clarity in assessing capabilities relative to industry peers – identifying opportunities for improvement and differentiation. We bring perspective to challenge organizational norms and help to re-envision how your supply chain can benefit from an inventory allocation and order management solution that manages customer expectations while driving operational efficiencies, and provides insight into the analytics to drive better decisions for yourself and your customers.
Stakeholder Interviews
Interviews with the client leadership team and key stakeholders to define the existing pain points and areas of concern often set the tone of innovation and operational improvements. SCT selects a cross-reference of stakeholders affected by order management practices and visibility across sales, customer service, operations and distribution.
Process Reviews
SCT performs deep dive process reviews with key users to identify bottlenecks and blind spots preventing effective fulfillment practices. In the process, we will document critical capabilities and evaluate the key business processes including inventory visibility, inventory promising priorities and reservations, backorder management, order sourcing rules, and returns management – while discussing potential challenges from the business and potential impacts to the customer organization.
SCT Point of View on Best Practices and Technology Trends
In contrast to hearing from clients where they think the opportunities are, SCT provides an educational update on the latest trends relative to software and best practice in the order management ecosystem. Recent evolutions of various warehousing providers in extending their solutions to encompass greater sourcing intelligence, as well as commerce and merchandising companies to combine order promising with pricing and sales operations have established a platform for innovation in B2B, DTC, and omni-channel environments. The point of view allows SCT to align with our clients on the greatest value of these for our customers.
Opportunity Impact Evaluation
The culmination of the opportunity impact assessment comes together during the evaluation exercises. SCT will review the comprehensive listing of opportunities with operational stakeholders, combining the complexity of implementing the improvements with the likely impact on the organization to develop a sense of urgency. Further considering the bundling and interdependencies of the initiatives allow a sequenced grouping of opportunities for recommended implementation.
Business Case Justification (As Needed)
If justification is required for the funding requests, or if leadership simply wants directional guidance on likely savings from the implementation of recommendations, SCT will develop a business case for review inclusive of key improvements that will result in savings – whether it be improved reductions in out of stocks, transportation costs, customer satisfaction, through improved inventory planning and management, SCT will translate the improvements into defensible cost justifications to ensure your supply chain planning program gets the attention it needs. The output is a list of quick hits and a high-level roadmap recommendations report to improve supply chain planning processes.
